FAQ

Q. How does it work?

  • Members place their oil request, in response to order e-mail before the “Order Date”
  • The day after the “Order” date, the requests received by SPOILS are aggregated to arrive at a bulk figure.
  • Following that, several suppliers will be contacted to obtain the best ‘price & delivery per litre’ for the bulk figure.
  • The individual member’s requests will then be forwarded to the chosen supplier.
  • Members receive an email confirming final price, delivery and payment arrangements as well as the details of the supplier making the deliveries.
  • The supplier will be asked to contact each member to make the necessary arrangements regarding delivery and payment. (you may not be contacted if you have bought oil from this supplier before, or have not stated a reason to do so in your registration details)
  • If this is your first order with this supplier, they may require prepayment.

Q. Is there a fee to join SPOILS?

No, it is free to join. Once registration is completed you will be asked to check the details that we have recorded, which will then be held ready for when you submit an order.

Q. What is an “Order Date”?

It’s a deadline i.e. the latest date by which you must respond to the order e-mail and the date we will accept your request for oil. It is NOT a delivery date neither is it an Order Placement date. The placement is made after we have negotiated the best price & delivery , usually 2-3 days after the cut off date.

Before the order date is reached we send two reminder emails if you haven’t placed an order.  You can opt out of these reminders if you don’t require any oil.

Q. What is a Placement?

It is when we pass over the members oil requirement to the nominated supplier. Once placed, the member will be advised by SPOILS of the suppliers details. Once the placement has been made, ALL questions related to your order MUST be directed to the supplier.

Q. When are the Oil Delivery Dates?

Deliveries are usually made within 10 working days following placement, but this is dependent on seasonal demands, the capabilities of the delivery company, and outside influences beyond our control. Do not use SPOILS if your requirement is an emergency. Plan ahead and don’t run out!

Q. How do I order my oil?

Before the “Order Date” registered members will receive an e-mail inviting them to place an order if they wish.   This email contains a link to take you through to the ‘place an order’ section of your account. You MUST put a quantity (numbers only) in the Quantity required box, select either Standard delivery, Urgent delivery or Fill Up.  If you select fill up an estimate of the quantity is still required – this helps the supplier plan deliveries.

If the driver can not get it all in the tank they will only charge you for what they do put in.

Q. Is there more than one type of Oil?

Yes, but at this moment the syndicate deals in only Kerosene (28sec) – the most commonly used heating oil.

If you don’t know what type of heating oil you use, look at your last heating oil bill, or phone the supplier of your last delivery.

Q. How do I pay for my oil?

Payments can usually be made by cash, credit/debit card or cheque by prior arrangement with the supplier. Standing orders are NOT possible as the negotiated price and the selected oil supplier are not known in advance. This is only known once the placement has been made.(Please remember that credit cards may attract a surcharge of up to 2.5%).You can not pay for your oil through SPOILS.

Q. Can I get the syndicate discounted price if I don’t order though the scheme?

No. If you need oil urgently outside the scheduled order dates you are free to negotiate with any supplier and, as a registered member, still request your next delivery through SPOILS.

Q. Will I know the price before I decide to order?

No! You will see from the How does it work? above, that we don’t know the price until we have carried out the negotiations in the days after “Order Date”. The day after placement , this price will be advised to all members who have requested oil. If you wish to do so, you then have 24hrs maximum to cancel your request by e-mail or telephone, directly with the nominated supplier.

Q. What if I am on holiday when the delivery will be made?

Part of the registration details passed to the supplier will be your mobile number. Take your mobile with you and we will tell the supplier to contact you on your mobile.( make sure that the service you have supports its use in the region where you are going

AND/OR, Arrange for a family member or friend, to unlock your Tank/Gates and to have your card details to give to the supplier.

Q. “I think I can only can get 500 litres in my tank but would like more”

You must be as accurate as you can with your request. If the driver is not able get it all in, he will deliver all he can and reduce the quantity on your delivery note – you will only pay for what the driver puts in your tank!! If you want your tank filled up then we suggest you be there to ask the driver when he comes, or leave a note on your tank to “please fill up”.

Q. I am moving home, can I still be a member?

Yes, if you are staying in the SPOILS area – e-mail us to check this – then advise us of your new address and full contact details as soon as possible. Don’t forget to tell your buyer about SPOILS as they may wish to join.

Q. Do I need to have e-mail?

No. But, all contact between SPOILS and its members is by e-mail only, so, if you do not have e-mail you can use a friend or neighbour as a point of contact to register your own details, place your order, and to receive information updates. The supplier will then deliver to your home.

Q. Is my personal information kept safe?

Yes.  All the information that you provide us is kept secure and safe by the system operators , Oil Buying Club (Buysta Ltd).  Other than for the supply of Oil orders your information is not shared with any third parties for any purpose.  We do not hold payment card information and we will never ask you for it.

We recommend that you always use a secure password on your account.

The full privacy policy for Oil Buying Club can be found here.

SPOILS is the Sibton and Peasenhall Oil Syndicate and it will, on a best efforts basis and without liability on our part, help you to achieve more favourable pricing on your contracts with a variety of suppliers for your purchases of heating oil.